Privacy Policy
1. Introduction
Shannon Bramwell Clinical Psychology ("we", "our", "us") is committed to protecting the privacy of personal and sensitive health information of clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Scope
This policy applies to all personal information collected via our website contact form and direct contact by phone or email.
3. What Information We Collect
We may collect, where reasonably necessary:
Personal details: name, contact information (email, phone, address).
Health information: reason for seeking treatment, background, relevant clinical details (sensitive information under APPs).
4. How We Collect It
Online: via the contact form on our website.
Direct communications: when you contact us by email or phone to inquire or arrange appointments.
5. Purpose of Collection
We collect your information for:
Responding to enquiries or appointment bookings.
Assessing suitability and coordinating appropriate clinical services.
Meeting legal and professional obligations.
6. Notification & Consent
We take reasonable steps to ensure you are made aware at time of collection:
That your information is being collected.
The purpose for collection.
Who collects it (our clinic).
Any third parties to whom it may be disclosed.
Your rights to access and correct your information.
Your continued use or engagement with our services constitutes consent to this handling of your information.
7. Storage & Security
We take reasonable steps to secure your personal and health information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure storage and safeguarding digital and physical records.
8. Access & Correction
You may request access to your personal information or request amendments if you believe it is inaccurate, incomplete, or out of date. We will respond within a reasonable timeframe.
9. Use & Disclosure
Your information will not be used or disclosed for any unrelated secondary purposes without your consent, unless permitted by law. This may include referrals, billing or legal compliance.
10. Data Breach & Response
Should a data breach occur, we will promptly assess its impact and respond in alignment with OAIC guidance, including notifying affected parties and the OAIC if required.
11. Privacy Management
We maintain a privacy management plan and processes, reviewing our privacy practices regularly to ensure ongoing compliance.
13. Cross-Border Disclosure
We do not transfer personal information outside Australia. Should such transfer ever be necessary, we will ensure sufficient protections or obtain consent.
14. Changes to This Policy
We may update this policy to reflect changes in law, regulatory guidance, or our practices. Significant changes will be communicated via our website.
15. Contact Information
If you have any questions, concerns, or wish to access or correct your information, please contact us at:
Email: admin@shannonbramwellclinicalpsychology.com
Phone: 07 3876 2100